IT Coordinator Intern (Part-Time)
As an IT Coordinator, you will be responsible for providing technical assistance with company computer systems, hardware, and software. This position is a part-time internship role. We are looking for individuals who can dedicate afternoons, Monday – Friday. This position is a part-time internship role.
Pay Range: $15 – $18 per hour. Part-Time position.
Responsibilities
- Serve as first contact with employees who need assistance via phone or email and follow-up on issues as necessary.
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues using different diagnostic techniques.
- Provide quick resolutions and demonstrate excellent customer service skills.
- Redirect unresolved issues to the next level of IT support personnel.
- Provide feedback on IT support processes and make recommendations on areas to improve.
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
- Train users in use of company computer/electronic devices and systems.
Qualifications
- High school diploma or equivalent while looking to pursue a degree in computer science or related field.
- Experience in tech support, desktop support, or similar capacity.
- A strong working knowledge of computer systems, hardware, and software.
- Excellent communication and interpersonal skills.